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Patients & Visitors

Patient Focused Care


Riverside Medical Center's patients have access to advanced technology and a healthcare plan
specifically designed for their successful treatment and recovery. From admission until
discharge and beyond, Riverside Medical Center's teammates focus on exceptional care, close to home.





Patient Portal

Keep up with your personal health information by using the patient portal. We've made accessing your health records easy, but your information is still entirely private and confidential. See and manage lab results, perscriptions, billing, immunizations records, surgical history, past procedures, discharge instructions and more.
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Effective 06/05/2020: There may be (1) visitor, per patient during visiting hours ONLY.  Please note exceptions below. 

Riverside Medical Center Hospital

Any visitor must: 

  • Be over the age of 14
  • Enter and exit throught the Emergency Room entrance
    • A check-in greeting station is set up at this entrance
      • At this station, a staff member will screen all visitors for symptoms of COVID-19
      • Screenings will include: a temperature check along with the following questions:
        • Do you have a cough, fever, sore throat, or shortness of breath?
        • Have you been exposed to someone diagnosed with COVID-19? Or being investigated for COVID-19?
        • Have you traveled to an area designated as a Level II or III for COVID-19 in the last 14 days? 
        • Have you recently traveled to Orleans or Jefferson Parish
      • The Staff member then will determine if the individual meets criteria for entry. If not, entry will be denied. 
      • It is possible if entry is permitted, the visitor will be asked to wear certain Personal Protective Equipment (PPE). If the visitor refuses to wear PPE entry will be denied. 
      • No visitors will be be allowed for patients who are on respiratory isolation, or those on the COVID-19 unit. This includes Persons Under Investigation (PUI)
      • Non-essential vendors will not be allowed entry to the facility. 
      • Visiting Hours for non-minor patients are from 8 am - 4 pm, 7 days a week
      • Visitors may travel to the patient's room, or outpatient location, only. They should not be walking around the facility. 
      • One visitor is allowed to wait in appropriate waiting area for Emergency Room and Surgery patients. 

Riverside Medical Center Clinics are taking the below precautions:

  • No visitors will be allowed unless the patient needs assistance 
    • All visitors must be 18 years or older
  • Upon entering one of our clinics please go to the registration desk, a staff member will then screen all visitors for symptoms of COVID-19 by asking the following questions:
    • Do you have a cough, fever, sore throat, or shortness of breath?
    • Have you been exposed to someone diagnosed with COVID-19? Or being investigated for COVID-19?
    • Have you traveled to an area designated as a Level II or III for COVID-19 in the last 14 days? 
    • Have you recently traveled to Orleans or Jefferson Parish
  • The Staff will then determine if the visitor meets criteria for entry. If not, entry will be denied.
  • It is possible if entry is permitted, the visitor will be asked to wear certain Personal Protective Equipment (PPE). If the visitor refuses to wear PPE entry will be denied. 
  • No visitors will be allowed to visit patients who are on respiratory isolation. 
  • Non-essential visitors will not be allowed entry to the facility. 

** For updated information on affected countries, visit: https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html

 

Staying Connected:

While we know that a no visitor policy is difficult for family it is important for Your Health. Riverside understands the importance of staying connected and encourages patients to do so. Here are some tips on how to stay connected to your loved one during a hospital stay:

 

· Write down the name and phone number for your loved one’s hospital room and nurse’s station

· Write down questions for your loved one’s care team so you can ask them all at once.

· Set-up Proxy Care through Patient Portal to stay up to date on the latest test results and messages.

*Your love one will need to authorize your access to their Patient Portal through Riverside Registration Department