Job Posting

Patient Representative

Department: Business Office

Reports To: Business Office Director

Status: Full-Time

About Riverside Medical Center

At Riverside Medical Center, we believe everyone deserves access to high-quality healthcare. In partnership with our medical staff and community, we provide compassionate, ethical care through quality emergency, inpatient, and outpatient services. We value teamwork, confidentiality, continued learning, and continuous improvement in our systems, services, and technology.

Position Summary

The Patient Representative is responsible for processing patient billing statements, collecting payments, and assisting patients with questions related to their accounts. This role helps ensure accurate financial communication, timely account resolution, and excellent customer service while supporting the financial operations of the organization.

Qualifications:
-High school diploma or equivalent required.
-Previous experience in hospital billing, medical billing, or a healthcare-related setting preferred.
-Knowledge of medical terminology preferred.
-Strong communication and customer service skills.
-Basic computer proficiency and data entry skills required.
-Strong attention to detail and accuracy.
-Ability to follow department policies, procedures, and performance standards.
-Ability to maintain confidentiality and professionalism at all times.
-Emotional maturity and the ability to function effectively under stress.

Key Responsibilities:
-Process and distribute patient billing statements accurately and timely.
-Collect patient payments and properly document account activity.
-Research and resolve patient account discrepancies and billing concerns.
-Assist patients with questions regarding balances, payments, insurance, and billing information.
-Maintain accurate patient account records and documentation.
-Work closely with insurance companies, patients, and internal departments to resolve account issues.
-Ensure compliance with all privacy, regulatory, and organizational policies.
-Provide professional and courteous customer service in all patient interactions.
-Perform additional duties as assigned.

Why Riverside Medical Center?

Riverside Medical Center offers a supportive, team-oriented environment focused on quality care, continued learning, and professional growth. We encourage qualified candidates to apply.

Additional Information
Position Type : Full Time
Ref Code: 6/10rw

Click Here to fill out our official online application.

Comprehensive Healthcare in Franklinton, Louisiana
Riverside Medical Center provides comprehensive healthcare services for patients in Franklinton, Washington Parish, and surrounding communities in southeastern Louisiana. As a community hospital serving the area since 1966, Riverside Medical Center gives patients access to emergency care, inpatient services, diagnostic testing, surgery, rehabilitation, primary care and specialty medical services close to home. Our healthcare professionals are committed to providing high-quality, compassionate care for patients of all ages.

Patients who need immediate medical attention can turn to Riverside Medical Center for 24-hour emergency services, with physicians, nurses, laboratory testing and diagnostic imaging available to evaluate and treat illnesses and injuries. The hospital also provides acute inpatient care, intensive care, swing bed services, and infusion services, helping patients receive appropriate care throughout different stages of treatment, recovery, and rehabilitation.

Diagnostic Imaging, Surgery and Rehabilitation Services
Riverside Medical Center offers a broad range of diagnostic and treatment services, including MRI, CT scans, X-rays, ultrasound, mammography, bone density testing, and other radiology services. Additional hospital services include general outpatient surgery, laboratory testing, cardiopulmonary services, cardiac rehabilitation, and nutritional counseling. Rehabilitation services include physical therapy, occupational therapy, and speech therapy, providing coordinated support for patients recovering from surgery, injury, illness or other medical conditions.

In addition to hospital-based care, Riverside Medical Center operates a network of clinics serving Franklinton and Washington Parish. Patients can access family medicine, internal medicine, pediatric care, and surgical care, as well as routine health screenings, wellness services and school physicals. By combining hospital services, diagnostic capabilities, and local outpatient clinics, Riverside Medical Center helps make essential healthcare more convenient and accessible for families throughout the region.

Riverside Medical Center

1900 Main Street, Franklinton, Louisiana 70438 | (985) 839-4431

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